TERMS & CONDITIONS
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Age Requirement:
- You must be over 18 to purchase any goods. Proof of age may be required.
Contract and Order Process:
- The contract is formed when we email you acceptance of your order.
- We may reject orders if the product is out of stock, if there's a pricing error, safety issue, or if we believe you are under 18 or not residing in the UK.
Products:
- Images are illustrative; actual products may vary slightly.
- Packaging may differ from the website images.
- It's crucial to read product instructions for safety.
Changes and Cancellations:
- You can request changes to your order, but we’ll notify you if they affect the price or delivery.
- You can cancel the contract under specific conditions, such as faulty products or changes we notify you of.
Delivery:
- Delivery costs are shown on the website.
- We aim to deliver within 30 days of order acceptance.
- If delivery fails, you must rearrange or collect the product within 14 days, or it may be returned to us.
Returns and Refunds:
- You can return products within 30 days if they are unused and in original packaging.
- Faulty or mis-described products can be returned at our expense.
- You pay return costs if you change your mind unless we are at fault.
Pricing and Payment:
- Prices include VAT.
- We correct pricing errors before accepting orders.
- Payment is required before dispatch.
Liability:
- We’re responsible for foreseeable loss and damage caused by our breach of contract or negligence.
- We do not cover business losses.
Personal Information:
- We use your information to process orders and may share it as required by law.
Legal and Other Terms:
- English law governs these terms.
- Disputes can be brought in English courts, or in Scotland or Northern Ireland if you reside there.
This summary provides an overview of the terms and conditions for VapePulse, highlighting the most critical aspects customers need to know.