Hayati Pro ultra 15000 Puff Disposable Device

Returning ItemsImportant: Don't send any items back until you have received and filled out an RMA form, which should be included in the return package.Ending Your ContractYour RightsYou can always end your contract with us. Your rights depend on whether there’s an issue with the product, how we’re performing, and when you decide to end the contract.If the product is faulty or mis-described, you may be entitled to a repair, replacement, or refund (see clause 11).If you want to end the contract due to something we've done or said, see clause 1.2.If you’ve changed your mind, you may get a refund within the cooling-off period, but you might need to pay for return shipping (see clause 1.3).Ending Due to Our ActionsYou can end the contract immediately and get a full refund if:We've made an error in the price or description.Delivery is significantly delayed due to events beyond our control.We’ve done something wrong giving you a legal right to end the contract.Changing Your MindUnder the Consumer Contracts Regulations 2013, UK residents can change their minds within 14 days of purchase for a refund.Our goodwill guarantee extends this period to 30 days for unused, sealed products in original packaging.ExceptionsYou can’t change your mind for products unsealed after delivery for health/hygiene reasons (e.g., vape kits, tanks).Time LimitYou have 30 days from receiving the goods to change your mind, unless your order was delivered in parts. In that case, you have 30 days from the final delivery.How to End the ContractNotify UsContact us with your name and order number, or your name and address.Returning ProductsSend the items back to us. Include a note with your name, order number, and reason for return. Use a traceable shipping method. We’ll process your refund once we receive and inspect the returned goods.Return Shipping CostsWe cover return costs if:The product is faulty or mis-described.You’re ending the contract due to an error on our part or a significant delay.In other cases (like changing your mind), you pay for return shipping.RefundsRefunds will be processed via your original payment method, with possible deductions for reduced product value due to handling, and delivery costs will be refunded at the cheapest rate offered. Refunds are made within 14 days of receiving the returned product.Our Right to End the ContractWe may end the contract if you breach it or don't allow us to deliver or arrange collection.Issues with ProductsReport ProblemsContact us with any questions or complaints. If you bought in-store, bring the item back for a refund or repair.Legal RightsOur terms do not affect your legal rights. We’re obligated to supply products that conform to the contract.Returning Faulty ProductsIf you reject a product, return it following the instructions in clause 2.2.

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